Hacked, scammed or caught in a data breach. We help individuals and businesses contain the damage, clean it up thoroughly and prove what happened. Remediation aligned to Australian Cyber Security Centre (ACSC) guidance.
Strange pop-ups, passwords suddenly not working, programs you didn't install, friends receiving emails you never sent or someone moving your mouse. These are the signs worth taking seriously.
Stop using the device for banking and email. Don't switch it off if ransomware is on screen. Call us before you try to fix anything yourself.
Call 0410 324 146
We isolate the device, identify how access happened, remove malware and remote-access tools thoroughly and help you re-secure every affected account.
Quoted before work starts
A clean, verified device, secured accounts with multi-factor authentication and plain-English advice on stopping it happening again.
Report available if needed
Paid a fake invoice, gave a phone caller remote access or entered your details on a convincing fake site. It happens to careful people every day. Fast action limits the damage.
Contact your bank about any payments, then call us. If remote access was given, disconnect the computer from the internet and leave it off the banking apps.
Bank first, then us
We check the device for anything the scammer left behind, remove remote-access software, secure your email and accounts and confirm the machine is safe to use again.
Quoted before work starts
We guide you through reporting to ReportCyber and your bank. If the bank or your insurer asks for evidence, we can prepare formal documentation.
See the Incident Report below
A company holding your details has been breached and you've received the letter or email. Most people either panic or ignore it. The right response is somewhere in between.
We read the notification with you and work out what was really exposed: passwords, identity documents, payment details or just an email address.
No scare tactics
We secure the accounts that matter first (email, banking, myGov), set up multi-factor authentication and check for signs your details are already being misused.
Priority-ordered fixes
Plain-English advice on credit monitoring, password managers and what suspicious activity to look for over the following months.
Take the self-check too
Our complimentary, no-obligation device and security check. Bring your device in, by appointment.
We check for malware, remote-access software you didn't install, out-of-date protection and risky settings, then give you a clear verdict on where your device stands. If we find a problem, we quote you a price to fix it before any work starts. Complimentary check, findings explained, quoted fix. That's the whole process.
Call to book your Tech Check-upWhen a bank, insurer or solicitor needs proof of what happened, we prepare a formal Cyber Security Breach Incident Report: what occurred, what was affected and what remediation was performed, prepared following ReportCyber and ACSC guidance. Independent, professionally formatted and accepted by banks and insurers.
Insurance damage assessment reports for hardware claims are also available.
Cybersecurity remediation is quoted case-by-case, based on the level of escalation, number of devices and number of accounts affected. Incident response, remote support and insurance assessment work are quoted and charged regardless of outcome.
Your business doesn't need an enterprise security department. It needs the basics done thoroughly: hardened systems, working backups and staff who know what a dodgy email looks like. Remediation and hardening aligned to ACSC guidance and the Essential Eight.
We review your devices, accounts, backups and email setup against ACSC guidance and give you a prioritised, plain-English fix list.
Quoted case-by-case
Multi-factor authentication, patching, backup verification and access clean-up, aligned to the Essential Eight for internet-connected business networks.
Ongoing or one-off
Incident response with formal documentation your bank, insurer or board can act on. We contain it, fix it thoroughly and write it up properly.
Call us first
Treat the computer as suspect until it has been checked. If the account was accessed from your device, malware or remote-access software may still be present. Avoid banking and email on it, change passwords from a different device and book a check. We test for malware and remote-access tools and give you a clear verdict.
Disconnect the computer from the internet and call us. Remote-access software may still be installed. Don't use the machine for banking until it has been checked and cleaned. If money was transferred, contact your bank immediately as well.
Cybersecurity remediation is quoted case-by-case, based on the level of escalation, number of devices and number of accounts affected. The initial Tech Check-up is complimentary and no-obligation. You approve a quoted price before any remediation starts.
Yes. We prepare a formal Cyber Security Breach Incident Report documenting what happened, what was affected and what remediation was performed, prepared following ReportCyber and ACSC guidance. It's accepted by banks and insurers.
Usually yes, but the right steps depend on what data was exposed. We work out what's actually at risk for you, secure the accounts that matter, set up multi-factor authentication and check whether your details are being misused.
Not sure how exposed you are? Take the 2-minute self-check or book your complimentary Tech Check-up on 0410 324 146.